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Contract FAQ

What is a "Base" Contract?

Base Contracts establish the standard terms and conditions under which Innovations in Business Systems, Inc. and the customer will do business. The base agreement is effective for the customer's complete enterprise. It explains the terms for the sale of the goods, the licensing of programs, and the provisions for services.

What is an "Attachment"?

Attachments are specific terms related to an individual offering. Examples of specific offerings which require attachments are trials and unique services such as Business Continuity and Recovery Services or Support Family of Services. Most attachments are listed on a seperate signature page that requires a customer signature.

What is a "Transaction" Document?

Transaction documents complete the contract between Innovations in Business Systems, Inc. and the customer and allow us to provide products and services. Transaction documents are either signed or unsigned. Signed Transaction Documents, such as a contract for Customer Transaction or a Statement of Work (SOW) for services, are those which describe the specific commitment. Unsigned Transaction Documents are those which provide additional details regarding the product or service, or which record the transaction. Examples would include exhibits, product specifications, invoices and most supplements.