Client Needs Survey: Business Technology
(April 2005)

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Name
Company

Part A: Priorities and Challenges

1. What are your three highest priorities in terms of Information Management or Information Technology?
(Example: improved reporting of decision-making related data)

a.
b.
c.

2. What are the three biggest technological challenges you face?
(Example: upgrading legacy computer systems)

a.
b.
c.

3. What are your three biggest business challenges?
(Example: faster customer transaction times)

a.
b.
c.

4. How much money are you likely to spend on new technology this year?

5. How much are you likely to spend maintaining existing technology this year?

6. Overall, how would you rate your organization's technological infrastructure:

Satisfies all of our business needs
Satisfies some of our business needs
Inadequate to address our business needs

Part B: Technical Infrastructure

1. What Information Management application technology does your company currently have deployed?
(Pick any which apply)

Cognos
DB2
MS Access
MS Excel
Novell
Oracle
Peregrine
Peoplesoft
Primavera
Rational Rose
Remedy
SAP
SAS
Other(s) (Specify)

2. What platform technology is currently deployed on your organization's computer information systems?
(Pick any which apply)

.NET framework
AIX
J2EE / Java
Linux
MVS
OS/2
UNIX
Windows
Other(s) (Specify)

Part C: New and Emerging Technology

Which new / emerging technologies are you currently using / may use in the future / do not apply to your organization?

1. Information Security (firewalls, anti-virus, password management)
Currently Use
May Use in Future
Does Not Apply

2. Spam Technology (sender confirmation, filters)
Currently Use
May Use in Future
Does Not Apply

3. Digital Optimization (capturing and managing documents electronically)
Currently Use
May Use in Future
Does Not Apply

4. Database and Application Integration (data fields synchronized across multiple databases)
Currently Use
May Use in Future
Does Not Apply

5. Wireless Technologies (voice or data transfer via the airwaves)
Currently Use
May Use in Future
Does Not Apply

6. Disaster Recovery (data backup and recovery)
Currently Use
May Use in Future
Does Not Apply

7. Data Mining (intelligent data searching)
Currently Use
May Use in Future
Does Not Apply

8. Virtual Office (access to work tools and data regardless of physical location)
Currently Use
May Use in Future
Does Not Apply

9. Business Exchange Technology ("Web Services", XML / XBRL messaging, linking technically disparate applications)
Currently Use
May Use in Future
Does Not Apply

10. Messaging Applications (e-mail, voicemail and instant messaging)
Currently Use
May Use in Future
Does Not Apply

11. ID/Authentication (verification of user identity and data integrity)
Currently Use
May Use in Future
Does Not Apply

12. Radio Frequency Identification (RFID) (electronic radio tags on products or mobile infrastructure)
Currently Use
May Use in Future
Does Not Apply

13. 3G Wireless (high-speed multimedia data and voice)
Currently Use
May Use in Future
Does Not Apply

14. Simple Object Access Protocol (SOAP) (XML messaging for accessing services on the Internet)
Currently Use
May Use in Future
Does Not Apply

15. Autonomic Computers (fully automated system maintenance, upgrades, patching, and repair)
Currently Use
May Use in Future
Does Not Apply

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Client Needs Survey: Business Technology (April 2005)

Client Needs Survey: Business Technology
(April 2005)